EAST COAST GRAPHICS

It’s a very common cry that applies to both direct mail and advertising generally these days. Sales seem to be static and not increasing, even though companies are spending more on marketing and even becoming more creative in their copy or offer.

You have read about key factors in the past regarding a successful campaign:

• A good, highly segmented mailing database
• Superb creative with a real WOW factor
• A compelling, highly relevant offer

The Forth Element – Sequencing

There is a forth, often overlooked element to a successful direct mail campaign – Sequencing.
Here is a quick interesting little statistic.

Statistics show most sales take at least 5 contacts with a client or prospect.  In fact, 80% of sales are made on or after the fifth contact.  Many sales people never make it to 5. A lot of them stop trying to connect after the first or second attempt. Even worse if a client DOES buy most sales people don’t bother with any follow up communication.

So too in direct mail, and particularly with email campaigns where it takes longer to get to the order phase. Direct response mailing is there primarily to sell something – One mail-out or sales letter to a new prospect simply isn’t enough! It needs multiple efforts/visits, but in a highly planned, sequenced manner.

If you or your company would like help in your direct mail efforts contact us.
We are always happy to help.

http://ecoastgraphics.com/contact.htm

As 2010 is upon us, many companies are trying to slim down on their direct mail and/or printing budgets.  Companies often end long relationships with their current vendors over a few dollars.   During tough economic times, everyone is trying to save money.  However, is it really cost effective to make your decision strictly on price?

The title of this article is “Lowering Printing Expenses Efficiently”.  Efficiently is the key word!  Being efficient with your printed material and promotional items does not necessarily mean making a purchase based strictly on the lowest price.  As we are all in business to make the most money possible, sometimes the overall picture of what we are trying to accomplish is lost.  If a company wanted to get a printed piece done for the cheapest price, it could probably achieve its goal every time.  Is this really our goal?  Are we really being cost effective by taking this approach?  We absolutely are not being cost effective by taking this approach.
 
So how do we lower our print expenses efficiently? 

While some printing companies are not interested in educating clients on purchasing efficiently, other firms are.  Whether an organization is local, national or global, the process of managing commercial printing, promotional products and fulfillment in a centralized location has proven to be successful on many fronts.  Dealing with a print management firm to centralize your printing and promotional procurement process instead of using a job-by-job mentality will ultimately lower costs, increase savings, improve accounting, service, quality and your overall brand.

Partnering with a Print Management Firm to streamline your printing procurement process and leverage their expertise to help you purchase more efficiently eventually results in large savings to the customer.  Here are a few reasons why a Print Management Firm could be a great asset to your company or marketing department.

• Leverage the print management firm’s buying power
• Utilize the print management firm’s expertise to rationalize specifications on certain projects, creating production efficiencies
• Implement the print management firm’s vendor network and pay only one invoice, reducing accounting expenses

If you or your company would like to learn how we can help you streamline your printing procurement process more efficiently please contact us.  We are always happy to help!

East Coast Graphics, Inc.
Thomas Glenn
631.231.9300 xt.11
info@EcoastGraphics.com
www.EcoastGraphics.com

It is a known fact that not every printing company is right for every project.  This is also the case with companies that have their own in-house marketing departments.  So you or your company wants to put together a new direct mail piece to generate new business and you are in charge.  “Great, Right?” I bet most of you would agree that this does not sound like much fun at all.  Your boss has already bought his Porsche 911 Turbo in cherry red from the ROI on this piece, and you are his go to guy.  Fantastic!

Let’s get this party started! OK, we first need to come up with some great creative ideas and product images to catch the audience’s attention “Easy!”  At least we thought it was easy… Forget the creative process for now, let’s move onto copy.  Well, it is our product or service that we are speaking about so it must be child’s play to write something relative.  “Uhhhh” where do I start and where do I begin is more like it.  Forget the design and copy for now lets move onto the specs of the printed piece.  Hmmm, yes, that’s it the brochure will be printed in 4 color process + 2 PMS colors + PMS metallic + Spot UV and an overall aqueou “who?” coating.

How do you find enough time in the day to even start trying to tie all of these elements together to generate a successful direct mail campaign we ask?  The answer for most people: You Can’t!

Question:  Should I use a “direct” shop or use a Print Management firm?

Answer:  An in-house direct rep is committed to sell solely what their employer manufactures.  They are not interested in educating you on what they can not offer you.   On the other hand, the print management firm is independent, and not directly employed by the graphic arts companies that they rep. Management firms work as free agents and have the flexibility to rep several companies for you. Moreover, the print management firm has an incentive to deliver the services of a wide range of companies. Therefore, if you are a print buyer swamped with a variety of projects and overwhelmed with demands to produce, then the right print management firm would be a valuable addition to your production team!

Question:  Why should I choose to use a Print Management Firm rather than going to multiple vendors direct?

Answer:  Again “For the most of us, if you are short the resources needed to devote to the process, then enlisting the services of a Print Management Firm would be a good call to save you or your company money, prevent waste, and insure timely delivery of projects” says Thomas Glenn, VP Business Development of New York based East Coast Graphics (http://ECoastGraphics.com). 

“It is not unusual for a complex print project to run through four or more manufacturers for completion. The key to success in a fragmented manufacturing process is to plan so that each transition between specialized manufacturers is done with precision. A print management firm would coordinate all manufacturing services needed for the project. The print management firm that delivers this service offers a huge value for your company. They’ll prevent costly waste and delay” says Glenn.

If you have more questions or if you would like to receive more information about East Coast Graphics’ (http://ECoastGraphics.com) services please contact:

Thomas Glenn
VP Business Development
East Coast Graphics, Inc.
tom@ecoastgraphics.com
631.231.9300 Ext. 11
http://ECoastGraphics.com
Blog: http://ecoastgraphics.com/eco-friendly-promotional-products/

Intelligent, Efficient, Your Go To Guys!

For over 40 years East Coast Graphics has been providing premium quality commercial printing services for our clients in a host of industries, from manufacturing to healthcare. And because printing is a part of East Coast Graphics integrated approach, our clients reap the benefits of that full supply line service. For example: East Coast Graphics can design and print the product guide, that fits in the customized free-standing retail display; and to drive customers to the aisle, we can also design and print the window clings and posters that promote the new product in store; backing up one more step, we can design and print the packaging for these new product kits that we store in our warehouse and distribute to retail outlets nationwide.

East Coast Graphics is your one-stop-shopping resource for all of your commercial printing needs—and so much more.

• Prepress and bindery services
• Stationery products, corporate brochures and identity systems
• Marketing and promotional material
• Newsletters and annual reports
• Pocket folders and binders
• Posters, flyers, banners, signage
• Magazines/catalogs, manuals
• Packaging and POP

To learn more about how we can help you with your Commercial Printing needs please contact us.

East Coast Graphics, Inc.
Thomas Glenn
Vice President Business Development
tom@ecoastgraphics.com
631.231.9300 xt.11

www.ECoastGraphics.com

In an annual survey conducted by Exact Target on effective media channels, the results came back rather surprising to most, but not to all. This survey is probably one of the most un- biased reports completed in recent years, especially considering that it was written by an email marketing provider. Here’s a direct quote from this report:

“Still wondering about the best channels through which to deliver your messages when you’re trying to boost your bottom line? Consumers are more likely to purchase based on messages they receive through traditional media. In this year’s study, we included direct mail, television commercials and infomercials as channels through which consumers may have been directly influenced to make a purchase.

The research shows: Direct mail has directly influenced more consumers to purchase than any other channel. “76% of consumers have been directly influenced to purchase products through direct mail.”

Some of the findings from this report were the statement that email is obviously very popular, but only 15% of people like to receive marketing messages via this channel! This confirms our view that email is more of a communication medium and not ideal for ‘push marketing’ purposes.

So you ask yourself this question? I have been sending out direct mail (postcards, catalogs, flyers, brochures) pieces for years only to see a decline in response rates. Yes, you are right! Response rates have hit all time lows in direct mail, but “why” we ask? The all holy answer is: We are too set in our “old school” ways declares Thomas Glenn, VP of Business Development for East Coast Graphics (www.EcoastGraphics.com) of New York. The idea that the more we send out, the more we will reap in rewards is not true anymore!

The truth, as stated earlier in this article, is that “direct mail” is still the MOST effective marketing channel today! But direct mail and print is changing, just like everything else we have grown accustomed to in this world. “It is more important today than ever that direct mail campaigns be integrated with multichannel online campaigns,” declares Thomas Glenn.

Two Tips to Increase Direct Mail Response Rates
1: Targeting a specific audience: Targeting is the forgotten secret to really high response rates. Look to send out different messages to different audience sectors. It’s just TOO hard to create one compelling copy that suits everybody. You are better off sending out four different pieces than one “one size fits all” printed mailing piece.

2: Be creative and different: Send out pieces that catch your audience’s attention. Way too often I come home to open my mailbox only to find a sea of white #10 envelopes says Glenn. Be different think “out of the box.” Think of a good commercial you saw on TV during the Super Bowl or a great radio commercial you heard on the way to work. You would probably agree with me, that 9 times out of 10 those advertisements were imbedded in your head because they were different but clever in their own little way. This is how you and your company should be approaching your direct mail. Don’t be afraid to be creative or different in your direct mail. Use oversized postcards, catalogs with catchy images on the cover or an envelope with a lot of bright color to help grab people’s eyes. Make your logo and website address easily visible. Remember you want your direct mail piece to stand out from that “sea of white #10 envelopes!” Even if the intended audience does not act on that offer at that time, make your brand be remembered just like that Super Bowl commercial!

To learn more about how we can help you or your company with your direct mail needs.

Contact: Thomas Glenn Vice President Business Development
East Coast Graphics, Inc.
Telephone: 631.231.9300 xt.11
Hauppauge, NY 11788
www.ECoastGraphics.com
tom@EcoastGraphics.com

In many of today’s corporations, marketing channels such as e-mail, direct mail and other traditional media often exist in separate silos with each channel operating independently, sometimes even in conflict with the others. Some organizations do manage to maintain a consistent message across channels, but the individual channels often do little to support common goals.

1. Give prospects something to look forward to. A personalized e-mail sent before your drop creates anticipation by alerting your target audience to a direct mail offer on the way. Your prospects know to look for your piece and are more likely to recognize it when it arrives.

2. Provide another look, another chance and another response channel. With limited time offers, an e-mail sent after your drop can provide a brief reminder about your direct mail offer and the deadline, as well as give prospects a fast, easy way to respond.

42 percent of direct mail recipients prefer to respond online.

3. Put personalized power into response rates. A recent Direct Marketing Association (DMA) study revealed that 42 percent of direct mail recipients prefer to respond online. Instead of a one-size-fits-all mail piece and business reply card, use customized direct mail to invite prospects to visit a personal URL, or PURL, such as www.johndoe.greatvendor.com. PURLs provide a personalized introduction to your company and a unique marketing message for each prospect.

4. Gather PURLs of wisdom. While visiting “their” PURL site, prospects can also be encouraged to complete a survey revealing their individual preferences, wants and needs or to opt-in for e-mail communications. This data allows marketers to craft the more precisely targeted offers and personalized communications that can lift your response rates in both traditional direct mail and e-mail marketing.

Personalized URLs in combination with direct mail or email campaigns have emerged as a valuable marketing tool. A Personalized URL (PURL) is a web page or micro site that is tailored to an individual visitor. A common example of a PURL is a web page with a URL such as www.john.smith.retailstore.com, where “John Smith” is a target prospect or customer who receives a direct-mail or email communications that encourages him to visit his own personalized web page. For each recipient within the campaign, the web address is unique and personalized to the recipient. The content of the web page (PURL) should also be tailored to each recipient through the use of variable fields allowing pages to be linked to a database that contains information about each potential visitor.

PURLs are a stark contrast to a GURL, or generic URL, which is more common in direct mail and email campaigns. For example www.phonecompany.com/SummerSavings where PhoneCompany is offering the same call to action to everyone who receives a campaign offering discounts to new customers during a certain time period (I think I’ve received 3 this week!) If the offer is compelling and the design is effective, a GURL can work pretty well. But a variety of research tells us that personalization offers a significant lift over generic campaigns.

Whether you use PURLs, CURLs, or GURLs, combining direct mail with online media to get your message across and measure response is a big step in the right direction.

To learn more about East Coast Graphics’ PURL software or to schedule an online demonstration please contact us info@ecoastgraphics.com

East Coast Graphics, Inc.

631.231.9300 xt.11

Unfortunately those within the internet community are only considering solutions from within – Unable to see the forest, for the trees. Sometimes, the solution is right in front of us, if we look ‘outside the box’…

Today no media can work well in isolation. Not print, TV, Radio or the net. As case studies have shown, email can be dramatically enhanced by other media, especially direct mail to a targeted, local audience. What’s more, this simple cross-media strategy is self-funding, giving a real return on investment.

CONTACT EAST COAST GRAPHICS TODAY TO LEARN MORE ABOUT DIRECT MARKETING YOUR BUSINESS

P.S. Looking at the average 10% open rates for eCommerce storefronts, it’s easy to see why old fashioned direct mail provided such a huge boost in sales for online shop Bare Necessities Necessities featured earlier HERE.

Seeing your own name included in direct mail piece is commonplace (and been possible since 1972 when the first digital printer was connected to an IBM mainframe). Software simply extracts your name from a database and places it on the digitally printed document.

What’s changed over the last few years is to be able to do this in color and in a highly graphical, stunning manner. The rationale is to create a good first impression and entice the recipient to respond. It seems to work, since highly personalized communications obtain a 4-5% response rate instead of the industry standard 1-2%.

Below are some examples of what’s possible today, giving that real WOW factor. Note these ‘named images’ are not generated individually by a human using Photoshop, but generated dynamically, automatically, often at a rate of hundreds per minute, based upon names in a simple database file.

What’s more, it’s not just restricted to the printed media, but possible to incorporate within personalized emails, website landing pages (PURLS) and mobile phones!

Look for a lot more of this in your mailbox (paper and electronic) over the coming years.

If you are interested in learning more please contact us.

East Coast Graphics, Inc.

info@ecoastgraphics.com or 631.231.9300 xt.11

Your generic brochure, direct mail piece, e-newsletter or magazine ad campaign doesn’t work as well today.  People are being bombarded with offers and choices. Campaigns will struggle to get a 1% response, most often it’s just 0.1% being one per thousand. Yes, good copywriting, design and a superb offer can make a big difference. But a response rate beyond 3% is extremely rare.

This is because most online as well as traditional advertising or mailing campaigns treat everyone the same. It’s been referred to as the ’spray and hope’ system. These [often expensive] campaigns are relevant only to a few…

The secret to high response marketing lies in your customer database.

• It tells us WHO we should communicate with,
• HOW we communicate,
• And with WHAT offer.

Data mining helps you find a subset of your customers that are most likely to react/respond to your marketing campaigns. By targeting ONLY those likely to respond, you achieve about the same response/sales at a fraction of the cost!

But the problem with databases is that they’re inevitably in a mess. Companies are lucky to have one that has accurate names and postal addresses, let alone other specific details like the customers email address, birth date, product or service preferences and most importantly, previous buying patterns.

CRM to the rescue

Wikipedia describes CRM (Customer relationship management) systems as: “the processes a company uses to track and organize its contacts with its current and prospective customers … Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.”

Traditional CRM systems are expensive. But the rise in affordable online packages means companies big and small can now start to organize their sales and marketing activities in a much more effective manner.

All these new-generation tools help us build up and automatically maintain a powerful marketing database that can drive relevant messages across multiple online and offline media channels, simultaneously. Communication that is wanted and therefore responded to.

Discover how a good database, built and maintained by a CRM package, could easily double your selling effectiveness. And generate an incredible ROI.

If you or you are interested in learning more about our CRM packages please contact us today.

East Coast Graphics, Inc.

125 Wireless Blvd.

Hauppauge, NY 11788

info@ecoastgraphics.com or 631.231.9300